the book: http://fliphtml5.com/lnym/yxna/basic/ Page 129 of Chapter 10 takes us directly to a discussion of “Action Planning.” Here, in this listing, y ou are provided with a “keeper” when it comes to overall understanding of application level principles and practices. Here again, pick one item in the action plan listing and enlarge on its content. Focus on actions that may be taken if management is not at all satisfied with an answer to “How are we doing with _________?”